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Hellenic Scientific Association For Sport Managment & Recreation - HSASMR

2013 Volume: 10 Number: 1

"Simulations for Correct Organizational Decision Making Processes in Sport Events Project Production Management"

Hellenic Journal of Sport and Recreation Management    Year: 2013 Volume: 10 Number: 1

Authors: Zacharias Kiaffas & Ioannis Afthinos
Pages: 2-15

Sport event organizers often face the possibility of potential planning failure due to the nature of sport itself. That is, once the games begin there is no time for major changes in the organizational process, and that may affect customers’ satisfaction. However, science and information technology offers effective alternatives to overcome this issue. That is, by modeling and testing the effectiveness of different organizational process of the events with the use of specific software. For the purpose of elaboration, in this study, organizational scenarios were simulated prior to a mass sport event’s implementation. As a result, sport managers were provided with a number of organizational alternatives to choose from, in order to make the best decision for planning purposes. The case of an orienteering race registration process was used as a case. However, this simulation process may apply to a number of similar sport management operations, especially to mass sport events. Key words: Projects management, Sport Εvents, Outdoor Recreation Activities.

Investigating Rhodes Aquarium Service Quality by Visitors with Different Demographic and Economic Characteristics

Hellenic Journal of Sport and Recreation Management  Year: 2013 Volume: 10 Number: 1

Authors: Adamantia Fatsea, Charilaos Kouthouris, and George Costa
Pages: 16-30

The aim of the present study was the evaluation of quality services provided by the Aquarium of Rhodes and the examination of the degree of satisfaction and informal oral communication of the visitors, in relevance with their demographics and economics characteristics. The research sample consisted of 203 visitors of the Aquarium (45.8% men and 54.2% women). The quality of services was evaluated by the SERVQUAL instrument of Brady and Cronin (2001), the satisfaction by the scale of Tian-Cole et al. (2002) and the informal oral communication by the scale of Knauer (1992). The reliability of the instrument was tested successfully. The findings from this research provide the lack of statistically significant differences through the demographics characteristics according to the quality, the satisfaction and the informal oral communication. In reverse significant statistical differences were noticed between the variable “value entry ticket” to the Aquarium and the total of the three dependent variables. Specifically, the group of visitors who comprehended the price entry as “high” evaluated with lower scores all the dependencies variables (p<.01), in relevance with the group of visitors who comprehended the price entry as low. The results underscored the severity of the element pricing entry into a tourist attraction, as it affects the overall perception of the quality level, the degree of satisfaction and the informal oral communication. In conclusion, the price entry is a factor that consolidates the loyalty of visitors to a tourist destination. Key words: service quality, customer satisfaction, word of mouth communication, demographics, economics characteristics.

Investigating Employees Job Satisfaction on Public Sporting Bodies

Hellenic Journal of Sport and Recreation Management  Year: 2013 Volume: 10 Number: 1

Authors: Styliani Kormikari, Dimirtios Karastathis, Eleni Zournatzi & Athanasios Koustelios
Pages: 31-43

The purpose of the present study was to assess job satisfaction degree of employs in public sports organizations in Greece. Further to investigate job satisfaction perceptions between groups with different age and people with different gender. The sample of the study consisted of 102 employees in public sports organizations (77.5% women and 22.5% men). For the assessment of job satisfaction was used Koustelios et all (1997) scale. The reliability and validity of the instrument was tested successfully. Results supported employee’s moderate degree of satisfaction on the following job satisfaction factors: working conditions, salary, and organization as a whole, nature of work and supervision, and lower degree of satisfaction on the promotion factor. Between the two different age groups (31 -40 years, 54.9% and 41-50 years, 38.2%) there were not tested statistically significant differences in all the job satisfaction factors. Also, there were not revealed statistically significant differences in job satisfaction factors between individuals with different sex. The findings of the study agreed with similar studies conducted in Greece and other countries. Keywords: Job satisfaction, public sports bodies, Greece.

Investigating Customer’s Motives, Service Quality, Commitment and Intentions for Future Participation in Private Gym Centers

Hellenic Journal of Sport and Recreation Management  Year: 2013 Volume: 10 Number: 1

Authors: Maria Mavropoulou, Charilaos Kouthouris, and Konstantinos Alexandris
Pages: 44-57

The aim of the present study was to identify relationships between motives, service quality, commitment, and intentions for future participation, to find differences due to demographic characteristics of the sample, and verify the ability of motives, service quality and commitment to predict customer’s future behavior. Motivation was evaluated by Pelletier et al (1995) scale, service quality by Alexandris et al. (2004) scale, psychological commitment by Alexandris et al. (2002) scale and behavioral intentions by Kouthouris & Alexandris, (2005) scale. The results did not supported significant differences in all study’s variables due to different customer’s demographic characteristics. Moreover, multiple regression analysis supported the ability of service quality, motives and commitment to predict behavioral intentions. In conclusion, the results of the study help gym managers to implement more effective methods in order to meet and satisfy current and future customers’ needs. Key words: management, satisfaction, exercise, demographic characteristics.

Next Congress

24- 26 January 2020
Thessaloniki, Greece

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Hellenic Scientific Association For Sport Management & Recreation - HSASMR