Role conflict, Role Ambiguity and Job Satisfaction: Literature Review

Job satisfaction holds an outstanding position in organizational psychology research. Cranny, Smith, and Stone (1992) estimate that there have been more than 5000 published articles and dissertations which examine job satisfaction in some way. The employees’ degree of job satisfaction, beside its significant relation with various behaviors in working field, has significant impact even on health (mental and/or physical) or personal life of the employees’. Job satisfaction is influenced by different organizational factors. Many authors (Babin & Boles, 1996; Brown & Peterson, 1993; Kahn et al, 1964) have identified role conflict and role ambiguity as the two key components of role stress, having both a negative relation with job satisfaction.