«Dance associations and quality service. A first evaluation by their members»

«Dance associations and quality service. A first evaluation by their members»

Journal of Sport & Recreation Management
Volume 14, Issue 2
2017
Pages: 
17-27
issn: 
1791-6933
«Dance associations and quality service. A first evaluation by their members»
Gatsou A. & Filippou, F.

Τμήμα Επιστήμης Φυσικής Αγωγής και Αθλητισμού, Δημοκρίτειο Πανεπιστήμιο Θράκης

2017
Abstract: 

The purpose of this study was to investigate the satisfaction of participants from the services of dancing associations through the quality assessment of specific indicators. The sample consisted of 267 dancers. For the collection of data, used questionnaire of Alexandris, Zahariadis, Tzorbatzoudis, and Grouios (2004) modified the needs of research. Statistical analyzes performed were a. Descriptive statistics. b. reliability analysis, T-test, One Way analysis and correlation analysis. The analysis of data shows the following: a. the factors have high internal consistency (Cronbach's a: .79 environment, teacher .91, .84 response, resulting in .84, .85 relations. b. The factors "teacher", "effectiveness" and "social relations" received the highest score (6.57, 6.35 & 6.15 respectively) while the factor "environment" gathered the lowest (4.57). In conclusion we can assert that the participants of the dance procedures are significantly pleased with the dance teacher, the effectiveness of their participation and the social relationships developed within the associations operate while it is not satisfied with the environment where the courses are conducted as and equipment of the room.

Keywords: 

valuation, services, satisfaction, dance associations

Hellenic Scientific Association For Sport Management & Recreation - HSASMR a scientific non-profit organization and our purpose is the reflection and research on issues of management / marketing of sport.

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